Can I customized the remote control by OEM ODM?

A: Of course you can! OEM&ODM are welcome! It can be customized logo, color, pattern, printing, packaging design and style etc according to your requirement.

Q: Shall we place a sample order first? Can we get free sample? And how?

A: Sample order first is welcome! 1-5 pcs free sample can be provided depend on the material stock if no need to open new mould. More samples pls discuss with us on sample charge if need. Delivery freight will on your side if terminal address is out of Shenzhen City, China.

Q: Do we have to pay moulding charge?

A: Normally if open new mould need moulding charge. To pay by your side or by our company side depends on your order qty and our agreement on order termsin between our two parties. We need to negotiate this case by case.

Q: What’s your trade terms?

A: Incoterms: we can offer EXW, FOB, terms for unit price quotation as per your request.

Q: Do I have to order under MOQ?

A: Yes. We have to request MOQ from 1000-3000pcs depend on models and function request. Normally MOQ is 1000pcs/item for regular models. If your order is less than 1000 pcs, the price will be more expensive.

Q: What kinds of payment methods do you accept?

A: You can make the payment to our bank account, We accept T/T, Western Union and so on. 30% deposit in advance, 70% balance before shipping.

Q: What certifications have your remote controls got?

A: We have got FCC,CE, ROHS, ISO certifications, etc. We also can provide most documentation for you if you need.

Q: What is the average lead time?

A: For samples, the lead time is about 7-15 days. The specific delivery time is determined according to the actual requirements. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

Q:Do you offer guarantee for the products?

A: Yes. Doty provides a two year warranty from the date of purchase. If your remote control fixture has problems within the warranty period, please contact us with photographs and your order number.

Q: Do you guarantee safe and secure delivery of products?

A: Yes, we always use high quality export packaging. Our standard package is PE bag and carton box. Specialist packaging and non-standard packing requirements may incur an additional charge.

Q: How about the shipping fees?

A: The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.